Developing a Focused Approach to Facility Management at the City of Waterloo

The Client
Located in Canada’s technology triangle and the heart of southwestern Ontario, the City of Waterloo is a dynamic urban municipality with a strong cultural and economic base. Encompassing 64 square kilometers, Waterloo includes a portfolio of 137 assets of municipal and recreational buildings, totaling almost 2 million square feet.

The Challenge
Like many cities, Waterloo has an aging municipal infrastructure, which was inconsistently maintained over the years. Until a few years ago, the City had no dedicated facilities management function, and relied on individual departments to manage their own physical assets. With no consistent method to capture building condition data or manage work orders, proactively managing the City’s building portfolio relied heavily on anecdotal data, making it all but impossible to manage effectively and efficiently. Similarly, there was no standard prioritization process used to determine which requests should take priority.

The Solution
Recognizing that the City needed a more consistent and focused approach to the management of its facility assets, Waterloo established a new Asset Management Group. In 2008, the City selected VFA to provide assessments services and capital planning software to manage Waterloo’s facility assets.

The Results
Today, the Asset Management Group can compare facility data across the City, accurately prioritize repairs and integrate this information into capital plans and budgets. A consistent facility condition assessment methodology has eliminated many concerns regarding data integrity as well.

Read the full City of Waterloo case study.