Case Studies

City of Richmond, British Columbia

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Richmond is a city of 180,000 located near Vancouver. The City’s Engineering and Public Works division is responsible for the management of 145 municipal buildings, including community safety buildings, community centers, administrative facilities and operational buildings.


Several years ago, the City found its facility infrastructure had a growing need for urgent repair. It increasingly needed to use funds set aside for preventative and routine maintenance to make unscheduled capital repairs to its municipal buildings.


Richmond selected VFA to provide a solution that would lay the foundation for the City to proactively plan for its maintenance and renewal needs, and demonstrate how these investments supported the City’s long-term goals. Their solution included facility condition assessment services, training in assessment methodology, and VFA.facility software to centrally house facility and building system condition and lifecycle information and support sophisticated portfolio analysis and capital planning.


Presented with hard data on declining infrastructure condition, the City Council began making incremental increases in the facilities maintenance and lifecycle renewal budget each year.

The City is able to develop more cost-effective project plans, because planners can readily see portfolio-wide requirements by different categories, and identify opportunities to group or bundle projects. An example of the success of this strategy was a renovation of the City’s 560-seat Gateway Theatre.

Using tools in VFA.facility, the Facilities Planning group made an effective case for investing in new fire station infrastructure and systems, developing a plan to upgrade or replace five of its eight fire stations which won program funding from the City Council.

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